Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, message details (contact form fields)
• Any other information provided when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the data we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors (via Google Analytics)
• To attribute marketing channels (via call tracking and Google Tag Manager)
• To comply with legal obligations (tax records, licence reporting, etc.)

We share limited data with the following providers, each for a specific purpose:

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with global edge presence. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead-management system: receives contact form submissions so we can respond to your enquiry.

We do not sell your data to third parties, and we do not share it with any provider not listed above.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time, though some website features may not work as intended if you do. Most browsers include instructions for managing or clearing cookies in their help or settings menu.

• Contact form submissions: retained for 7 years (matches Australian business record-keeping obligations)
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults (currently 14 months)
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights:

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal data, including secured hosting infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission or storage is completely secure, but we work to keep your data safe.

This website is not directed at children under 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Arcadia Vale
• Operating under: Parent business identity, fully licensed and insured, Lic #451348C
• Phone: (02) 4072 9996
• Website: electricianarcadiavale.com.au
• Postal queries: please call us on (02) 4072 9996 for postal contact details